About recommended care
Vello's recommended care feature makes it easy for clients to get access to recommended medical services for their pets.
Tip: Read about how recommended care delivers personalized service suggestions to pet
owners with information from your PIMS:
Recommended care information is available to clients from the Pet Information screen in the Vello client portal. To get access to recommended care, a client selects the Recommended Care button that shows in the Pet Information screen:
The Recommended Care screen that the client portal shows as a result includes:
- The names of medical services
- Price estimates (optional)
- Due dates for the medical services
If a client selects a medical service, the client portal shows more information about it. The information includes:
- Doctor's notes
- Optional educational content about the medical service (for example, information about why the medical service is important and links to educational content)
- An optional Book Appointment button that a client can select to make an appointment
Vello's source of recommended care information
Vello syncs recommended care information from standard-of-care tables in ezyVet:
Note: Vello only syncs medical services from ezyVet that are less than three years overdue. If a medical service for a patient that is in ezyVet is more than three years overdue, Vello does not sync it from ezyVet.