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Reference information

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ezyVet system requirements

The system requirements give information about the minimum and recommended technology to correctly use ezyVet in your organization.

The system requirements:
  • Make sure that ezyVet products have the best performance
  • Make sure that your ezyVet site does not have problems after go-live
Important: ezyVet staff can give you information about applicable technology to help make sure that ezyVet products have the best performance for your organization. ezyVet staff cannot help you with computers, networking, and technology products that ezyVet does not make.

Primary internet connectionCopy

Make sure that you use a primary internet connection with good performance. Before your site go-live, speak to ezyVet customer support:
  • If ezyVet load times are slow
  • If your internet connection frequently disconnects
  • If your internet download speed is less than 20 Mbps
Tip: To measure your download speed, go to www.speedtest.net.
This table gives the necessary download speeds for the primary internet connection:
Organization sizeDownload speed
SmallMinimum 20 Mbps.
LargeMinimum 50 Mbps.

Backup internet connection (optional)Copy

A backup internet connection can help make sure that ezyVet continues to operate if your primary internet connection is not available. Backup internet connections can have low cost and can also use the data plan of your mobile phone. For more information, speak to your phone company or internet company.

Computers and softwareCopy

ItemProduct or configuration
ProcessorMinimum:
  • Intel Core i5
  • AMD Ryzen 5
Recommended:
  • Intel Core i7 or better
  • AMD Ryzen 7 or better
RAMMinimum: 8 GB.

Recommended: 16GB.

Hard drive spaceTo operate correctly, ezyVet does not have a minimum necessary space for a device's hard drive.
Tip: Use a solid state drive (SSD) for better performance.
DisplayMinimum: 22 inch wide-screen display with Full HD resolution (1920 x 1080, 1080p).
Operating systemMicrosoft Windows (minimum version Windows 10).

Apple macOS (minimum version macOS Big Sur).

Web browserGoogle Chrome (recommended).
Other appsAdobe Acrobat Reader DC (optional but recommended).

Microsoft Office or equivalent (optional but recommended).

Note: If you use antivirus software, make sure that it has good performance with web browsers.

Diagnostics devicesCopy

ezyVet has integrations for many different diagnostics devices. A diagnostics device could have a special configuration. Examples of a special configuration include:
  • A different network configuration compared to other devices that are connected to an office network
  • Firewall exceptions
  • A dedicated control computer that is physically adjacent to the device
To help make sure that a diagnostics device operates with ezyVet correctly:
  • Speak to customer support of the device company
  • Refer to the device documentation
  • Speak to ezyVet customer support

Printers, labels, and scannersCopy

ItemProduct
Label printerA label printer that can print a PDF document (for example, a DYMO LabelWriter 550).
LabelsThermal direct removable, 70 × 45 (recommended).

For barcode labels: Thermal direct removable, 31 × 22 × 3.

Barcode scannerCompatible devices:
  • USB barcode scanner
  • Bluetooth barcode scanner
Note: A smart barcode scanner is not necessary for operation with ezyVet.

ezyVet uses ezyPrint for printing directly with ezyVet.

Payment systemsCopy

RegionPayment system
New ZealandWindcave (recommended).
Note: ezyVet is a certified Windcave DPS partner. For more information, refer to www.windcave.com/partners-payment-pos-vendors.
AustraliaWindcave (recommended).
United StatesPayJunction (recommended).
CanadaWindcave (recommended).
United KingdomWindcave (recommended).

TabletsCopy

ezyVet is compatible with:
  • Android tablets
  • Apple iPad

If you use an Android tablet, make sure that it has a minimum operating system of Android 8 (Oreo).

If you use an iPad, make sure it has a minimum operating system that is not more than two versions before the newest version.

Note: IDEXX customer support recommends that you use the newest operating system iOS 17.

IDEXX customer support recommends that you use a tablet that has a camera and a protective case.

Make sure that the tablet has a minimum battery life of eight hours.

This table shows the recommended hardware specifications:
HardwareSpecification
Screen10 inches (minimum), 1920 × 1200 resolution (minimum)
ProcessorQuad-core, 2 GHz (minimum)
RAM3 GB (minimum)
Disk space32 GB
Parent topic: Reference information
Related concepts
  • ezyVet record icons
  • Examples of video documentation for ezyVet
  • System requirements
  • System requirements for ezyVet Go
  • System requirements for Vet Radar
Related information
  • Template variables
  • Permissions and access
  • Maximum file sizes of attachments and emails

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ON THIS PAGE

  • ezyVet system requirements

    • Primary internet connection

    • Backup internet connection (optional)

    • Computers and software

    • Diagnostics devices

    • Printers, labels, and scanners

    • Payment systems

    • Tablets

Reference
ezyVet

Last updated: October 16, 2024

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Related Articles:

  • System requirements
  • System requirements for ezyVet Go
  • System requirements for Vet Radar
  • Reference information
  • Template variables
  • Maximum file sizes of attachments and emails
  • ezyVet record icons
  • Permissions and access
  • Examples of video documentation for ezyVet

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