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    ezyVet

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        Adjust information shown in clinical record screens

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        Clinical record documents

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          Clinical templates

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          Picklists

          • About picklists

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          • Source text format of picklists

          • The picklist builder

          • Easy examples of picklist source text and results

          • More examples of picklists

          • Use a picklist of a clinical template to record patient information

          • Video: Use a picklist of a clinical template to record patient information

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            Picklist configuration

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            Picklist troubleshooting

            • The formatting of template content changes incorrectly when you select a picklist item

            • Selection of picklist items occurs intermittently

            • Picklists have missing content

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          Shorthand text

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        Find and show clinical information

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        Veterinary care tasks

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        Troubleshooting for veterinary care tasks

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        Student verification system

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      Glossary

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    Knowledge Center: New and published

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  11. Picklist troubleshooting

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Picklist troubleshooting

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Picklists have missing content

Do this troubleshooting if a picklist of a document template has missing content that prevents selection of picklist items:
A picklist with missing content

A practice manager configured the picklist with style formattingCopy

Style formatting changes the style of text content. For example, bold formatting changes text to bold. You cannot use style formatting with a picklist of a document template. For example, if a practice manager set bold formatting for a picklist item, the picklist shows missing content.

A practice manager could set style formatting when they added the picklist source text to the document template. For example, they could use the B button of the template editor to set bold formatting:
A picklist with bold formatting set

Remove the style formatting Copy

Speak your practice manager and tell them to remove the style formatting from the configured picklist.
Parent topic: Picklist troubleshooting
Related information
  • The formatting of template content changes incorrectly when you select a picklist item
  • Selection of picklist items occurs intermittently

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ON THIS PAGE

  • Picklists have missing content

    • A practice manager configured the picklist with style formatting

    • Remove the style formatting

Troubleshooting
ezyVet

Last updated: April 16, 2024

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Related Articles:

  • Picklist troubleshooting
  • The formatting of template content changes incorrectly when you select a picklist item
  • Selection of picklist items occurs intermittently

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