Email or fax communication records show SMTP Error: data not accepted
The total size of the email or fax is more than 10 MB
The maximum file size of an email attachment or fax attachment is 7 MB. If the total file size of the email or fax (which can include an attachment) is more than 10 MB, ezyVet will not send the data.
Decrease the total size
If the email or fax has a file attachment, decrease the size of the attachment or remove it.
Remove content from the body of the email or fax message (for example, high-resolution images) until the total size is less than 10 MB.
The applicable email account has incorrect SMTP settings
If you configure a fax provider that is different to ezyVet's standard fax providers, you must also enter SMTP settings for a related email account. If the SMTP settings are incorrect, ezyVet will not send the fax.