Deactivated product records as a result of a record merge
When a practice manager merges two product records in ezyVet, ezyVet deactivates one of the
product records. Vet Radar cannot sync the deactivated product
record to ezyVet.
If a patient sheet has the treatment of the deactivated product record, Vet Radar stops the treatment.Figure 1. A stopped treatment
Note: You cannot remove a deactivated product record from Vet Radar. To remove a deactivated product record, you must
speak to ezyVet customer support.
ezyVet has two product records
for morphine. ezyVet syncs the product records to Vet Radar. In Vet Radar, a staff
member selects one of the two morphine products and adds it to a patient sheet.
The practice
manager knows that the two morphine product records have the same name and settings.
They make a decision to use ezyVet to merge the product
records. When they do the record merge, they keep one of the product records and
deactivate the other product record. The product record that they deactivate is the same
morphine product that the staff member added to the patient sheet.
Because the
patient sheet has the deactivated product record for morphine, Vet Radar automatically stops the morphine
treatment.
