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    ezyVet

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    Vello

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      Vello for practices

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        Getting started

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        Reminders and messaging

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        Vello: Online access for clients

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        Recommended care

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        Configuration

        • Connect ezyVet to Vello

        • Get access to Vello configuration settings from ezyVet

        • Automated Communications Cadence screen

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          Configuration of medical service reminders

          • The Medical Service Reminders screen

          • Activate medical service reminders

          • Activate Vello Postcards for medical service reminders

          • Set intervals for medical service reminders

          • Stop reminders for a medical service

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          Recommended care configuration

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          Online scheduling configuration

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          Appointment message configuration

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          Text messaging configuration

        • Mass Communications: Make and send an email

        • User account permissions for ezyVet and Vello

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        Vello release notes

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      Vello for pet owners

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    ezyVet Scan

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    ezyVet Go

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    Vet Radar

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    ezyVet Data Lake

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    IDEXX SmartFlow

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    ezyVet Connect

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    Knowledge Center: New and published

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    Pilot features

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  7. Configuration
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  9. Configuration of medical service reminders

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Configuration of medical service reminders

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The Medical Service Reminders screen

Use the Medical Service Reminders screen to configure the medical service reminders that Vello sends to clients.

You can use the Medical Service Reminders screen to:
  • Look at the content and formatting of medical service reminders before Vello sends them
  • Start or stop medical service reminders for specified treatments or services

  • Start or stop all medical service reminders

Figure 1. The Medical Service Reminders screen

The Medical Service Reminders screen

The Medical Service Reminders screen has an Edit button. After you select Edit, Vello shows an Edit: Medical Service Reminders dialog box that you can use to start or stop medical service reminders for treatments or services.

Figure 2. Edit: Medical Service Reminders dialog box

Edit: Medical Service Reminders dialog box
The Edit: Medical Service Reminders pop-up window has two sections:
  • The Included Medical Service Reminders section
  • The Exclusions section

If a medical service shows in the Included Medical Service Reminders section, Vello automatically sends reminders for it. If a medical service is in the Exclusions section, Vello does not send reminders for it.

Parent topic: Configuration of medical service reminders
Related tasks
  • Activate medical service reminders
  • Activate Vello Postcards for medical service reminders
  • Set intervals for medical service reminders
  • Stop reminders for a medical service

Vello
Practice manager

Last updated: May 7, 2025

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Related Articles:

  • Configuration of medical service reminders
  • Activate medical service reminders
  • Activate Vello Postcards for medical service reminders
  • Set intervals for medical service reminders
  • Stop reminders for a medical service

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