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    ezyVet

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    Vello

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      Vello for practices

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        Getting started

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        Reminders and messaging

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        Vello: Online access for clients

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        Recommended care

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        Configuration

        • Connect ezyVet to Vello

        • Get access to Vello configuration settings from ezyVet

        • Automated Communications Cadence screen

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          Configuration of medical service reminders

          • The Medical Service Reminders screen

          • Activate medical service reminders

          • Activate Vello Postcards for medical service reminders

          • Set intervals for medical service reminders

          • Stop reminders for a medical service

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          Recommended care configuration

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          Online scheduling configuration

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          Appointment message configuration

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          Text messaging configuration

        • Mass Communications: Make and send an email

        • User account permissions for ezyVet and Vello

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        Vello release notes

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      Vello for pet owners

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    ezyVet Scan

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    ezyVet Go

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    Vet Radar

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    ezyVet Data Lake

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    IDEXX SmartFlow

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    ezyVet Connect

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    Knowledge Center: New and published

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    Pilot features

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  3. Vello
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  5. Vello for practices
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  7. Configuration
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  9. Configuration of medical service reminders

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Configuration of medical service reminders

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Stop reminders for a medical service

If you do not want Vello to automatically send medical service reminders for a medical service, a practice manager can stop the reminders.

To stop reminders for medical service, do this procedure.
  1. Open Vello from ezyVet.
  2. In the left sidebar, select Medical Service Reminders.
    The Medical Service Reminders command
    Vello shows a Medical Service Reminders screen.
  3. Select Edit.
    The Edit button
    Vello shows an Edit: Medical Service Reminders dialog box.
  4. In the Included Medical Service Reminders section, select the applicable medical service.
    ExampleFor example, in the Included Medical Service Reminders section, select Heartworm Test.

    A reminder in the Included Medical Service Reminders section
    Vello moves the medical service to the Exclusions section.
    A reminder in the Exclusions section
  5. Select Done.
    The Done button
  6. Select Publish Changes.
    The Publish Changes button
Vello does not send the reminders for the medical service.
Parent topic: Configuration of medical service reminders
Related concepts
  • The Medical Service Reminders screen
Related tasks
  • Activate medical service reminders
  • Activate Vello Postcards for medical service reminders
  • Set intervals for medical service reminders

Procedure
Vello
Practice manager

Last updated: May 6, 2025

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Related Articles:

  • Configuration of medical service reminders
  • The Medical Service Reminders screen
  • Activate medical service reminders
  • Activate Vello Postcards for medical service reminders
  • Set intervals for medical service reminders

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