A client receives unwanted automatic reminders about a patient
A staff member incorrectly removed an interested contact from a patient record
An interested contact can receive automatic reminders about an applicable patient. If you or did not use the correct procedure to remove an interested contact from a patient record, the client continues to receive reminders.
Make the necessary setting in the patient record
Do this procedure to the stop automated reminders.
- Select Patients.The left sidebar shows the patient records of your site.
- Select Details.
- Go to the Other Details section.
- In the Other Interested Contacts box, select the contact record of the person who receives the unwanted reminders.Important: Do not select the override reminders checkbox that is adjacent to the Other Interested Contacts box:
- Select Save.