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      Patients

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        Troubleshooting for patients

        • Dialog boxes of a clinical record show an incorrect pain score value

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Troubleshooting for patients

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Dialog boxes of a clinical record show an incorrect pain score value

When you open an applicable dialog box in a clinical record, the Pain Score setting shows an initial maximum value:
Pain Score values in a New Health Status dialog box

Do this procedure if the setting shows an incorrect value.

A species record has a configured maximum pain score

ezyVet has two possible methods that a practice manager can use to configure the maximum pain score that ezyVet uses for a species:
  • The maximum pain score of all species of a site
  • The maximum pain score of one species

The maximum pain score that a practice manager configures for a species record will always override the pain score configured for a site.

Configure each applicable species record with the necessary maximum pain score

A practice manager must configure the species records. If necessary, speak to your practice manager.
Parent topic: Troubleshooting for patients
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ezyVet

Last updated: April 16, 2024

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Related Articles:

  • Troubleshooting for patients
  • A client receives unwanted automatic reminders about a patient

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