To write off a bad debt, use the invoicing screen to make a credit note. Then for the credit note, add a dedicated product record that your practice manager configured for bad debt write-offs.

1. Select Financial.
   
   ezyVet shows the New Invoice screen.
2. In the Client box, select the applicable client.
   
3. Adjacent to Add new invoice line, select the plus button.
   
4. In the Product box of the line item, select the product for bad debt write-offs.
   
5. In the Price box of the line item, enter the applicable negative value that you want to write off.
   
6. Select APPROVE.
   
   ezyVet shows a confirmation message:
   
   

ezyVet automatically finds the applicable invoice that has the value you wrote off and makes the necessary payment allocation. The Payment/Invoice Allocations section of the credit note shows the payment allocation information: