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    ezyVet

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      Getting started

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      Clients

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      Patients

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      Appointments

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      Products

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      Veterinary care

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      Invoicing

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        Getting started

        • The invoicing screen

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          General invoicing tasks

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          Show and adjust invoice information

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          Invoice comments

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          Billing triggers

        • Automatic attachments and automatic printing of invoice products

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          Credit notes

          • Make a credit note for an invoice

          • Add a credit note product to an invoice

          • Make an invoice for a deposit that a client paid directly

          • Make an invoice for a deposit

          • Write off a bad debt

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        Service fees

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        Price adjustment reasons

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        The not-ready-for-billing condition of invoices

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        Price adjustment rules

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        Medication invoicing

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        Diagnostics invoicing

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        Wellness plan invoicing

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        Print invoices

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        Find and show invoice information

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        Send clients messages about invoices

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        Recurring invoices

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        Interest charges

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        Tax

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        Sales templates

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        Estimates

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        Statements

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        Invoicing configuration

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        Troubleshooting for invoicing

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      Payments

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      Refunds

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      Financial controls

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      Xero

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      Insurance

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      Document management

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      File attachments

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      Printing

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      Electronic signatures

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      Inventory

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      Staff management

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      ezyVet administration

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      Reference information

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      Customer support information

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      Release notes

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      Glossary

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    Vello

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    ezyVet Scan

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    Vet Radar

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  5. Invoicing
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  9. Credit notes

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Credit notes

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Make a credit note for an invoice

Make a credit note directly in an invoice to put the invoice items back in your inventory and give money back to the client.

Make sure that the applicable invoice is approved.
To make a credit note for an invoice, do this procedure.
Note: This procedure is applicable for a site that a practice manager configures to use automatic credit note allocation. If your site does not use automatic credit note allocation, you must do the credit note allocations manually after step 5.
  1. Find and open the applicable invoice.
    ezyVet shows the settings of the invoice.
  2. Select Credit Invoice.
    The Credit Invoice button
    ezyVet shows a New Invoice screen in a new record tab. ezyVet shows the New Invoice screen because a credit note in this procedure is a type of invoice. ezyVet automatically sets the quantity and price of the credit note to the correct values.
  3. If necessary, change the quantity and price of each applicable line item.
    The Quantity value and Price($) value of a line item
    Note: When you change the quantity and price of a line item, the total dollar quantity of the credit note also changes. Make sure that the total dollar quantity is correct for the related invoice of the credit note.
    The total dollar quantity of the credit note
  4. Select Save.
    The Save button
    ezyVet shows a confirmation message:
    An Invoice saved message
  5. Select APPROVE.
    The APPROVE button
    ezyVet shows a confirmation message:
    An Invoice approved message
The credit note shows:
  • The number of the source invoice
  • The quantity of the credit note allocation
    The Payment or Invoice Allocations section of the credit note
The source invoice shows:
  • The number of the related credit note
  • The quantity of the credit note allocation
    The related credit note of the initial invoice
ezyVet sets the Paid value of the source invoice to the quantity of the credit note allocation.
The Paid value of the related invoice
Parent topic: Credit notes
Related tasks
  • Add a credit note product to an invoice
  • Make an invoice for a deposit that a client paid directly
  • Make an invoice for a deposit
  • Write off a bad debt

Procedure
ezyVet

Last updated: February 26, 2025

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Related Articles:

  • Credit notes
  • Add a credit note product to an invoice
  • Make an invoice for a deposit that a client paid directly
  • Make an invoice for a deposit
  • Write off a bad debt

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