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  • About integrations

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    Payments

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    Inventory management

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      CUBEX integration

      • About the CUBEX integration for ezyVet

      • General steps to configure and use CUBEX with ezyVet

      • Dispense a product from a CUBEX cabinet

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        Monitor CUBEX data and related records

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        CUBEX: Product dispenses for patients without patient records or clinical records

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        CUBEX data sync

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        CUBEX configuration

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        CUBEX troubleshooting

        • The Dispense Cabinet dashboard tab shows a cannot create a medication record with a non-vet as the prescriber error message

        • The Dispense Cabinet dashboard tab shows the You cannot disable this, it is already billed on approved invoice error message

        • The Dispense cabinet dashboard tab shows the The clinical record relating to this note is either disabled or merged into another record error message

        • The Dispense cabinet dashboard tab shows the This invoice has been disabled error message

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      Inventory Ally

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    Reporting

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  3. Inventory management
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  5. CUBEX integration
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  7. CUBEX troubleshooting

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CUBEX troubleshooting

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The Dispense cabinet dashboard tab shows the The clinical record relating to this note is either disabled or merged into another record error message

If the Dispense cabinet dashboard tab shows the ezyVet could not change an invoice line item from this CUBEX event. The clinical record relating to this note is either disabled or merged into another record, you cannot save this record! error message, do this troubleshooting.

A staff member merged or disabled the applicable clinical recordCopy

Enable the applicable clinical recordCopy

Note: Make sure that your user account has the Clinical > Clinical Record > Clinical Record > Disable/Restore permission.
  1. Select Clinical.
    The Clinical tab
  2. In the left sidebar, select I/A.
    ezyVet shows the disabled clinical records of your site.
  3. In the left sidebar, find and select the applicable clinical record.
    ezyVet shows settings and information of the clinical record.
  4. Select Restore.
    The Restore button
    ezyVet shows a confirmation pop-up window.
  5. Select Restore.
    The Restore button
    ezyVet shows a confirmation message:
    A confirmation message
Parent topic: CUBEX troubleshooting
Related information
  • The Dispense Cabinet dashboard tab shows a cannot create a medication record with a non-vet as the prescriber error message
  • The Dispense Cabinet dashboard tab shows the You cannot disable this, it is already billed on approved invoice error message
  • The Dispense cabinet dashboard tab shows the This invoice has been disabled error message

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ON THIS PAGE

  • The Dispense cabinet dashboard tab shows the The clinical record relating to this note is either disabled or merged into another record error message

    • A staff member merged or disabled the applicable clinical record

    • Enable the applicable clinical record

Troubleshooting
ezyVet

Last updated: April 16, 2024

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Related Articles:

  • CUBEX troubleshooting
  • The Dispense Cabinet dashboard tab shows a cannot create a medication record with a non-vet as the prescriber error message
  • The Dispense Cabinet dashboard tab shows the You cannot disable this, it is already billed on approved invoice error message
  • The Dispense cabinet dashboard tab shows the This invoice has been disabled error message

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