Statuses for e-claims that do not use an ezyVet integration
When you send an e-claim to an insurance company that does not have an integration, you must manually change the e-claim status. The status is important to identify each step of the life of an insurance claim.
To manually change the status, use the Status box that shows in the e-claim record sidebar:
This table gives the name of each status and when to use it:
| Status | When to use this status |
|---|---|
| Claim is generated | ezyVet automatically changes the status to Claim is generated when you make an e-claim. |
| Claim is being processed | Select Claim is being processed when the insurance company examines the e-claim. |
| Claim is approved | Select Claim is approved when the insurance company agreed to pay the e-claim. |
| Claim is settled | Select Claim is settled when the insurance company paid the e-claim. |
| Claim is declined | Select Claim is declined when the insurance company declined the e-claim. |
| Claim is invalid | Select Claim is invalid when the e-claim has incorrect information or information that is not completed. |
| Claim needs more information | Select Claim needs more information when the insurance company sends a request for more information. |
| Claim is cancelled | Select Claim is cancelled when a staff member canceled the e-claim. |
| Claim cancelled by provider | Select Claim cancelled by provider when the insurance company canceled the e-claim. |