Diagnostic test results of IDEXX Reference Laboratories are missing
Use the GET RESULTS button of the IDEXX Reference Laboratories integration
A practice manager or a person with the necessary administrator permissions must do these steps.
The integration has a GET RESULTS button. When you select GET RESULTS, ezyVet tries to get diagnostic results from the diagnostics supplier.
Note: It is possible that a diagnostic result that ezyVet gets after you select GET RESULTS does not have a related diagnostic request. The Work List dashboard tab shows diagnostic results that do not have related diagnostic requests.
- Select Admin.
- In the settings list, select Integration.
- Select Integrations.The left sidebar shows the configured integrations of your ezyVet site.
- Select GET RESULTS.ezyVet shows the Get diagnostics test results dialog box.
- In the Start Date * box, select an applicable date.Note: ezyVet tries to get the diagnostic test results for a two-week period before the date that you select.
- Select GET RESULTS.Tip: Wait while ezyVet tries to get the diagnostic test results.