Important: Test code updates for IDEXX in-house diagnostics (July 24, 2025) east Read more

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      IDEXX Reference Laboratories

      • Troubleshooting for IDEXX Reference Laboratories

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  7. Troubleshooting for IDEXX Reference Laboratories

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Troubleshooting for IDEXX Reference Laboratories

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ezyVet shows INVALID_LAB_SERVICE_ADDON: This service is an invalid addon when you try to send a diagnostic test request

Do this troubleshooting if ezyVet shows INVALID ORDER: Invalid order. see data for field level detais INVALID_LAB_SERVICE_ADDON: This service is an invalid addon when you try to send a diagnostic test request that has an add-on diagnostic test.

Note: This troubleshooting is applicable if:
  1. You sent the diagnostic test request and diagnostic samples to the diagnostics supplier
  2. You received the diagnostic test results from the diagnostics supplier

The add-on diagnostic test does not have a relation to the initial diagnostic test request

You can only select and add an add-on diagnostic test in the initial diagnostic test request that has the other diagnostics tests that you want. You cannot send a different diagnostic test request for an add-on diagnostic test and you cannot send it at a different time.

Before you continue, speak to IDEXX customer support and:
  • Tell them that they have the diagnostic samples of the initial diagnostic test request that you sent
  • Give them the applicable reference number
  • Give them the name of the add-on diagnostic test and tell them that you want it done for the diagnostic samples

If IDEXX customer support tells you that they will do the add-on diagnostic test, do these steps:

  1. Find and select the applicable clinical record.
  2. Find and open the applicable diagnostic test result record.
  3. Use the diagnostic test result to open the initial diagnostic test request.
  4. Select and add the applicable add-on diagnostic test.
  5. Send the diagnostic test request again.
Parent topic: Troubleshooting for IDEXX Reference Laboratories
Related information
  • Diagnostic test results of IDEXX Reference Laboratories are missing
  • A diagnostic test of IDEXX VetConnect PLUS shows Test must be linked before ordering
  • ezyVet shows an addon cannot be ordered separately error when you try to send a diagnostic test request
  • ezyVet shows a breed has not been mapped error
Troubleshooting
ezyVet
IDEXX Reference Laboratories

Last updated: July 19, 2024

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Related Articles:

  • Troubleshooting for IDEXX Reference Laboratories
  • Diagnostic test results of IDEXX Reference Laboratories are missing
  • A diagnostic test of IDEXX VetConnect PLUS shows Test must be linked before ordering
  • ezyVet shows an addon cannot be ordered separately error when you try to send a diagnostic test request
  • ezyVet shows a breed has not been mapped error

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