Clients receive a bounce message after they send a reply to an email
Do this troubleshooting if clients receive a bounce message after they send a reply to an email that ezyVet sends initially.
The clients use Gmail accounts to send replies
The cause of the bounce message is the configuration of Gmail's systems.To prevent the bounce message, a practice manager can configure an ezyVet email template with information that is applicable to Gmail. As a result, clients who use Gmail can send a reply.
Configure a dedicated email template
A practice manager or a person with the necessary permissions.