SMS messages do not send and ezyVet shows Failed or SMS Error statuses
Do this troubleshooting if:
- SMS messages do not send correctly from ezyVet
- The applicable change log entries or communication records show a Failed status or SMS Error status
This image gives an example of Failed and SMS Error statuses in a change log:
This image gives an example of Failed and SMS Error statuses in the pop-up window of an SMS communication record:
This image gives an example of Failed statuses of an SMS communication record:
The SMS message content has special characters
Some special characters are possibly not compatible with the SMS system that ezyVet uses. If a message has special characters that are not compatible, the SMS system will not send the message.
Examples of special characters include tilde ( ~ ), percent ( % ), and angle brackets ( < > ).