Email or fax communication records show SMTP Error: Could not authenticate
Do these troubleshooting steps if a communication
record in
ezyVet shows SMTP Error: Could not
authenticate
The applicable email account has incorrect SMTP settings
If you configure a fax provider that is different to ezyVet's standard fax providers, you must also enter SMTP settings for a related email account. If the SMTP settings are incorrect, ezyVet will not send the fax.
Correct the SMTP settings
Refer to the documentation for the email account and get the correct SMTP
settings.
Note: For example, if you use a Microsoft 365 email account, refer to the
Microsoft 365 documentation for the
correct settings:
Note: Because the email account is not an ezyVet account , ezyVet customer support cannot help you with
problems that are related to the account. If necessary, speak to your IT
staff.
ezyVet's standard fax provider has a problem
If your site uses an ezyVet standard fax provider, it is possible that the standard fax provider has a problem.