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    ezyVet

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    Vello

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      Vello for practices

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        Getting started

        • Vello system requirements

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          Initial configuration

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          Vello: What clients can see and use

          • Client reminders

          • Vello client portal: Pet information page

          • Online scheduling: Basic workflow for clients

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          Basic tasks

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        Reminders and messaging

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        Vello: Online access for clients

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        Recommended care

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        Configuration

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        Vello release notes

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      Vello for pet owners

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    ezyVet Scan

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    ezyVet Go

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    Vet Radar

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    ezyVet Data Lake

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    IDEXX SmartFlow

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    ezyVet Connect

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    Knowledge Center: New and published

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    Pilot features

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  9. Vello: What clients can see and use

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Vello: What clients can see and use

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Vello client portal: Pet information page

The pet information page makes it easy for clients to know about medical care for their pets. The page is a part of the Vello client portal.

Figure 1. Pet information page

Pet information page
The pet information page gives a client access to this information for each of their pets:
  • Name
  • Breed
  • Sex
  • Weight
  • Age
  • Appointments scheduled 60 days from today
  • All previous appointments
  • All prescriptions and their instructions, and prescription history
  • Reminders for medical services that are due or overdue

Information that shows in the pet information page is synced from ezyVet.

Note: The pet information page only shows active patient records. The page does not show deceased pets and pets that are not in your care.

Clients can use the pet information page to add, change, and remove pet photos. If a pet photo changes in the Vello client portal, the pet photo in the patient record in ezyVet does not change. When a client signs in to the Vello client portal for the first time, Vello tells the client to upload a pet photo from their device.

If you activate Vello online scheduling, clients can use the pet information page to make appointment requests.

Note: The only changes that a client can make in the pet information page are:
  • Changes to pet photos
  • Appointment requests (if Vello online scheduling is activated)

Other changes are not possible. For example, a client cannot make changes to their name or address information. If other changes are necessary, make them for the client in ezyVet. Then, ezyVet will sync the changes to Vello.

Parent topic: Vello: What clients can see and use
Related concepts
  • Client reminders
  • Online scheduling: Basic workflow for clients

Vello
Beginner

Last updated: March 19, 2025

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Related Articles:

  • Vello: What clients can see and use
  • Client reminders
  • Online scheduling: Basic workflow for clients

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