ezyVet shows Warning: Storing card information after you save a patient record
Do this troubleshooting if you save a patient record and ezyVet shows this message: Warning: Storing card information is a major security risk. Remove any card information from the record or contact ezyVet support if you require assistance.
ezyVet thinks that you entered card information
ezyVet senses when you enter numbers with the same format as card information in these areas of a patient record:
- The Animal Notes box
- The Comments section
As a result, ezyVet shows a warning message when you save a patient record. This table shows the number formats that cause ezyVet to show the message:
| Entered number formats that cause the error message | Type of possible card information |
|---|---|
| Card security code (CVV, CVC, CID) |
| Account number |
16-digit numbers that uses one of these formats:
| Card number |
Six-digit numbers that uses one of these formats:
| Sort code |
Remove the card information, then save the patient record
Important: For security, do not enter card information in the Animal Notes box or Comments section (for example, a card number or CVV).