Customer support for ezyPrint
Before you contact ezyVet customer support about printing problems, it is important to know which problems they can help you with.
Note: Before you contact ezyVet customer support for printing problems:
- Deactivate ezyPrint for the applicable printer
- Do a check of the printer and make sure that it operates correctly (for example, do a check for paper jams or do a test print)
If the printer continues to have problems after you deactivate ezyPrint, contact your IT team and tell them to troubleshoot the printer.
If the printer does not have problems after you deactivate ezyPrint, contact ezyVet customer support.
ezyVet customer support can only help you with IDEXX products. For example, if you want to configure a physical printer, ezyVet customer support cannot help you because the printer is not an IDEXX product. But because ezyPrint is an IDEXX product, ezyVet customer support can help you with printing tasks and problems that are related to ezyPrint.
Examples of printing tasks and problems that ezyVet customer support can help you with include:
- How to use ezyPrint
- How to configure the ezyPrint integration in your ezyVet site
- How to configure document templates and label templates for printed output (for example, template page dimensions, orientation, and content formatting)
- How to install ezyPrint for a Microsoft Windows device in your organization
If you have printing problems and ezyVet customer support cannot help you, contact your organization's IT staff. Example tasks that your IT staff can do:
- Install other printer software that is not ezyPrint
- Configure a printer to print documents without ezyPrint
- Configure a physical printer
- Configure a network to correctly operate with printers
- Correct network problems
- Correct device problems that can cause printing problems