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Hospitals with many departments: Configure a visit type to use appointment requests (planning guide method)

A practice manager can use ezyVet planning guides to configure the available times that the Vello client portal shows to clients for appointment requests.

To use planning guides to configure a visit type, do this procedure.
Note: As an alternative to this method, a practice manager can configure available days and times for appointments directly in Vello.
  1. Select Admin.
    The Admin tab
  2. In the settings list, select Integration.
    The Integration setting in the settings list
  3. Select Vello.
    The Vello setting
    If your ezyVet site has only one configured hospital, ezyVet shows the hospital name. But if your site has more than one configured hospital, ezyVet shows a list of hospitals.
  4. Select the arrow for the applicable hospital.
    The arrow that shows adjacent to a hospital entry
  5. Select Manage Settings.
    The Manage Settings button
    Vello opens and shows configuration settings for the hospital.
  6. In the left sidebar, select Appointment Booking.
    Note: If the left sidebar is closed, select the appointment booking button:

    Vello shows an Appointment Booking screen.
  7. Set Online Appointment Booking to Enable.
    The Enable setting
  8. In the Appointment Categories section, select the pencil button for the applicable visit type.
    The pencil button
    Vello shows an Edit: dialog box for the visit type.
  9. If you want to change the name of the visit type, use the Client-Friendly Appointment Name box.
    Client-Friendly Appointment Name box
  10. In the Online Booking Type section, select Appointment Requests.
  11. In the Department Selection box, select the department that clients can schedule the visit type with.
    The Department Selection box
  12. In the Configure Availability section, select Use Planning Guides.
    Vello shows all appointment types that it synced from ezyVetVello shows all appointment types that it synced from ezyVet. The appointment types that planning guides use show in the Unavailable for Online Booking section with a red color:
    The Unavailable for Online Booking section
  13. In the Unavailable for Online Scheduling section, select an applicable appointment type.
    If you want to make planning guides that use a Recheck appointment type available for wellness visits, find the the appointment type in the Unavailable for Online Scheduling section. Then select it to move it to the Available for Online Scheduling section.
    Vello moves the appointment type to the Available for Online Scheduling section.
  14. In the Provider Availability section, select the staff members and rooms that you want to make available.
    The Provider Availability section
    Note: If you do not want a staff member to show as available for appointments, deactivate the Enable setting for the applicable staff member.
  15. Select Done.
    The Done button
  16. Select Publish Changes.
    The Publish Changes button
The online booking system has the changes for the department that you selected in step 11. When a client uses the client portal to make an appointment:
  1. Vello gets planning guide information from ezyVet for the applicable staff member
  2. The client portal uses the planning guide information to show only the days and times that the staff member is available
Note: The Vello client portal does not show departments to clients for appointments. The client portal only shows the hospital that you selected in step 4.
You can do this procedure again to configure other visit types to use planning guides. For example, you can do the procedure again for sick visits.