Vello configuration for ezyVet hospitals
Before hospital staff can use Vello features and functions, a practice manager must do the necessary configuration for the hospital.
Vello configuration settings for an ezyVet hospital
- Select the arrow that is adjacent to the applicable hospital
- Select Manage Settings
Vello start date for a hospital
Your hospital must set the Vello start date that Vello starts to send messages to clients. Your hospital must set the start date independently of other hospitals.
SMS registration for a hospital
Your hospital must complete SMS registration independently of other hospitals.
After you complete SMS registration, your hospital uses a registered phone number to send and receive text messages with clients. Each hospital that completes SMS registration uses a different registered phone number.
Text message configuration for a hospital
Your hospital must configure text messaging independently of other hospitals. For example, practice managers can activate text messaging for your hospital. And they can deactivate text messaging for a different hospital.
A record of a Vello text conversation syncs to communication records for the applicable client in ezyVet.
All hospital departments that are connected to an ezyVet site have access to the communication record of the text conversation.
Only the departments of the hospital that sent and received the text messages with the client can get access to the full content of the text conversation. To get access to the full content, you must change to a department of the correct hospital in ezyVet.
Vello online scheduling configuration for a hospital that has one department
Your hospital must configure Vello online scheduling independently of other hospitals. For example, practice managers can activate online scheduling for your hospital and they can deactivate online scheduling for a different hospital.
- The applicable client can select a link in a medical service reminder to make an appointment request with your hospital
- The client can make an appointment request with your hospital in the Vello client portal
If your hospital does not use Vello online scheduling, clients must make a phone call to your hospital to schedule an appointment.
Botany makes a decision to use Vello online scheduling. When Kristine receives a medical service reminder again, the reminder has a link that Kristine can select to make an appointment request with Botany hospital.
Configuration of Vello online scheduling for a hospital that has more than one department
- Select the applicable department for wellness visits and sick visits
- Configure available times and staff of the department for wellness visits and sick visits
Configuration of medical service reminders for a hospital
Your hospital must configure medical service reminders independently of other hospitals.
A client only receives medical service reminders for the hospital that shows in the Hospital box of their client contact record in ezyVet. The client does not receive medical service reminders for other hospitals. If a client selects a link in a medical service reminder to make an appointment request, it is not necessary for them to select a hospital for the appointment. Vello automatically selects the hospital of their client contact record in ezyVet for the appointment.
Appointment reminder configuration for a hospital
Your hospital must configure appointment reminders independently of other hospitals. A client receives appointment reminders for each hospital that activates them.