Appointment messages usually show the scheduled time of an appointment. As an alternative, a practice manager can configure appointment messages to show drop-off and pickup times for an appointment type.

1. Open Vello from ezyVet.
2. In the left sidebar, select Appointment Reminders.
   

   Note: If the left sidebar is closed, select the appointment reminders button:
   
   
   Vello shows an Appointment Reminders screen.
3. In the Appointment Types section, select Edit for the applicable appointment type.
   

   Note: Vello does not send appointment reminders for:

   • Euthanasia appointments
   • End-of-life appointments
   • Deceased patients

   As a result, Vello does not show euthanasia or end-of-life appointment types as available to configure in the Appointment Types section of the Appointment Reminders screen.

4. Set appointment time to Custom.
   Note: Vello automatically sets the appointment time to As Scheduled. The As Scheduled setting uses the appointment start time from the ezyVet calendar.
5. Use the Drop-off and Pickup settings to set the times as necessary.
   

   Note: As an alternative, select We'll notify client when pet is ready for pickup. If you select We'll notify client when pet is ready for pickup, appointment messages do not show a pick-up time.
6. Select Done.
   
7. Select Publish Changes.