Message configuration for appointment types
You can configure the information that Vello shows in appointment messages for your practice's appointment types. You can also start or stop appointment messages for appointment types.
- Euthanasia appointments
- Deceased patients
As a result, Vello does not show euthanasia appointment types as available to configure in the Appointment Types section of the Appointment Reminders screen.
- Drop-off and pick-up times
- Appointment instructions
- Vello forms that you want your clients to complete
- Recommended diagnostic screening
- Fecal sample checklist
Drop-off and pick-up times
Vello usually shows the scheduled appointment time in appointment messages. The scheduled appointment time uses the appointment start time from the ezyVet calendar.
- A drop-off time of 8:00 AM to 8:15 AM
- A pick-up time of 5:00 PM to 5:15 PM
Message settings for each appointment type have a We'll notify client when pet is ready for pickup setting. If you select We'll notify client when pet is ready for pickup, appointment messages do not show a pick-up time.
Appointment instructions
You can configure appointment messages to show appointment instructions for an appointment type. For example, you can configure appointment messages for wellness appointments to show diet instructions.
Vello forms
You can connect Vello forms to an appointment type. For example, you can connect a surgical consent form to a Dental procedure appointment type. As a result, clients can select a button or link in appointment messages for the appointment type to complete the form.
Recommended diagnostic screening
Fecal sample checklist
You can configure appointment messages to show a fecal sample checklist for an appointment type. For example, you can configure only wellness appointment types to show a fecal sample checklist.
Start or stop appointment messages
You can start or stop automatic appointment messages for an appointment type. For example, Vello can automatically send appointment messages for grooming appointments but not send them for dental checks.