ezyVet shows a sales templates mapped to product error message when you try to deactivate a product
Do this troubleshooting if ezyVet shows There are sales templates mapped to product when you try to deactivate a product:
Note: The error message also shows the name of the applicable sales template (for example, Ear Cleaning (moderate)).
The product has a relation with a sales template
Remove the relation with the sales template
A practice manager or a person with administrator permissions must do these steps.
- Select Related Records.
- Set Related Records to Used in Sales Templates.ezyVet shows the sales template records that have a relation to the product.
- Double-click the icon that is at the left side of the sales template record.ezyVet opens a tab that has the sales template.
- To remove the relation, hover over the line item that has the product and select the red minus button.Note: As an alternative, use the Item box to select a different product.
- Select Save.ezyVet shows a confirmation message: