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    Vello

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      Getting started

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      Inventory transfers

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      Troubleshooting

      • ezyVet Scan shows a You cannot add this product to the inventory transfer error message

      • The New Transfer button shows dimmed and you cannot select it

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Troubleshooting

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ezyVet Scan shows a You cannot add this product to the inventory transfer error message

If ezyVet Scan shows the You cannot add this product to the inventory transfer. Make sure that your practice manager set the correct Inventory Track setting for the product record error message, do these troubleshooting steps.

A practice manager did not configure inventory tracking for the productCopy

Do the necessary configurationCopy

A practice manager or a person with the necessary administrator permissions must do these steps.

  1. Select Admin.
    The Admin tab
  2. In the settings list, select Products.
    The Products setting in the settings list
  3. Select Products.
    The Products setting
    The left sidebar shows the configured products of your site.
  4. Find and select the applicable product.
    ezyVet shows the product settings.
  5. Select Inventory.
    The Inventory tab
  6. Set Tracking Level to Product, Batch, or Serial.
    The Inventory Track setting
  7. Make remaining settings as necessary.
  8. Select Save.
    The Save button
    ezyVet shows a confirmation message:

Parent topic: Troubleshooting
Related information
  • The New Transfer button shows dimmed and you cannot select it

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  • ezyVet Scan shows a You cannot add this product to the inventory transfer error message

    • A practice manager did not configure inventory tracking for the product

    • Do the necessary configuration

Troubleshooting
ezyVet Scan
Practice manager

Last updated: April 9, 2024

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Related Articles:

  • Troubleshooting
  • The New Transfer button shows dimmed and you cannot select it

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