Send a diagnostic imaging request to SOUND
Use the SOUND integration to send diagnostic imaging requests to SOUND directly from ezyVet.
- Make sure that a practice manager configured the integrations for SOUND
- Make sure that a practice manager made the diagnostic imaging records for SOUND
- Make sure that the patient record has a date of birth
- Select Clinical.The left sidebar shows clinical records of your ezyVet site.
- Select Diagnostics and Treatments.Trouble: If ezyVet does not show the Diagnostics and Treatments button, select View By Group:
- Adjacent to Diagnostic Request, select the plus button.ezyVet shows a New Diagnostic Request dialog box.
- Select Add.ezyVet shows a confirmation message:
If the patient record does not have a date of birth, ezyVet shows a Bad Request error. Enter a date of birth in the patient record, then send the request again.
If ezyVet shows an internal server error, contact SOUND customer support.
The integration is compatible only with diagnostic requests that staff make from the
Diagnostic Request section of a ezyVet
clinical record. Thus:
- You cannot make a request when you add the diagnostic product to an invoice
- You cannot make a request from SmartFlow
If a SOUND imaging request is made from an invoice or from SmartFlow, ezyVet shows an Error occurred processing response from Sound error.