About the AVA integration
AVA is a client communication and appointments tool from VetPawer. AVA uses AI voice and automation to make it easy for clients to schedule appointments.
AVA includes these features:
| Feature | Information |
|---|---|
| AVA Voice | A bot that speaks to clients in phone calls |
| AVA Scheduler | A tool that you add to your website that clients use to make appointments |
| AVA Outbound | A tool that tries to contact clients who used your organization, but do not use it at this time |
| AVA Chat | A chat bot that uses online messages to speak with clients |
Because AVA is always available to speak to clients:
- Your staff use the phone for less time
- When clients make a phone call to your practice, they do not wait to speak to you
Note: The AVA integration is only available in the United States.
The AVA integration and client communication
The AVA integration makes it easy for clients to contact your organization. For example:
| Action | Result |
|---|---|
| ezyVet automatically syncs client information to AVA | AVA knows who clients are when they contact your organization |
| ezyVet automatically syncs patient information to AVA | AVA gives clients necessary clinical information. For example, AVA gives clients reminders for vaccinations or prescription refills. |
| ezyVet and AVA sync appointment information | AVA tells clients when they can schedule an appointment. When a client uses AVA to schedule an appointment, AVA sends the appointment data to ezyVet. |
| AVA knows when a client or patient is new | ezyVet makes a new record for the patient or client. |
Note: To use AVA, your practice must have a Voice over Internet Protocol (VoIP) system.
Listen to an example of a client's phone call with AVA to schedule an appointment:
This image shows the AVA Chat screen:
This image shows the AVA Scheduler screen:
More information
For more information about AVA, go to www.vetpawer.com.
If you have problems with AVA, contact VetPawer customer support:
- (877) 399-1354