About the Otto Flow integration
The Otto Flow integration gives your organization access to Otto Flow features with ezyVet. Otto Flow is a client-communication platform that automates appointment booking, reminders, and messaging.
Otto Flow decreases the manual work necessary to communicate with your clients and to keep them up to date about the care of their pets. After a practice manager configures the integration, information syncs between ezyVet and Otto Flow so that your staff can use Otto Flow features with your ezyVet data.
- Let clients request or book appointments online, with controls that your team sets
- Send and receive text messages with clients from your clinic phone number
- Send automated appointment reminders to clients by email and text
- Send automated medical service reminders to clients for the services that are due or past due
- Send digital forms, instructions, and confirmations to clients
- Collect deposits and balances from clients with text-to-pay
Service reminders
Otto Flow can automatically send medical service reminders to your clients. A medical service reminder tells a client that a service is due or past due, for example an annual vaccination or examination.
The services that Otto Flow can send reminders for are synced from your ezyVet standard of care. As a result, you do not manually enter the list of services in Otto Flow — they come from ezyVet.
Otto Flow can send a medical service reminder by many methods (for example, email, text message, and postcard). To set up and enable service reminders, see set up service reminders for the Otto Flow integration.
More information and customer support
For more information about Otto Flow, go to otto.vet.
- Send an email to support@otto.vet
- Speak to your Otto Customer Success Manager