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    ezyVet

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    Vello

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      Vello for practices

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        Getting started

        • Vello system requirements

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          Initial configuration

          • General steps to configure and prepare Vello

          • Set the start date for automatic messages

          • About SMS registration

          • Start SMS registration

          • Change the address of the Vello client portal

          • Download a QR code for client portal access

          • Get the sign-in link for the Vello client portal

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          Vello: What clients can see and use

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          Basic tasks

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        Reminders and messaging

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        Vello: Online access for clients

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        Recommended care

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        Configuration

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        Vello release notes

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      Vello for pet owners

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  9. Initial configuration

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Initial configuration

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Start SMS registration

Before you can use Vello text messaging, you must start SMS registration, then wait until it is completed.

To start SMS registration, do this procedure.
  1. Open Vello from ezyVet.
  2. In the Complete Brand Registration box, select Register Now.
    The Complete Brand Registration box
    Vello shows an SMS Safe Sender Registration screen. The screen has a form.
    Note: If Vello does not show Register Now, SMS registration is completed and it is not necessary to do the remaining steps.
  3. Complete the form, then select Submit.
SMS registration is started and Vello shows a Registration Pending message.

The maximum time for a cellular carrier to complete SMS registration is usually two weeks. When SMS registration is completed, Vello removes the Registration Pending message.

Troubleshooting: If SMS registration cannot complete because of a problem, Vello shows a Registration Error box that has an Update Registration button. To try to correct the problem, select Update Registration
Parent topic: Initial configuration
Related concepts
  • General steps to configure and prepare Vello
  • About SMS registration
Related tasks
  • Set the start date for automatic messages
  • Change the address of the Vello client portal
  • Download a QR code for client portal access
  • Get the sign-in link for the Vello client portal

Vello
Beginner
Practice manager

Last updated: May 23, 2025

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Related Articles:

  • Initial configuration
  • General steps to configure and prepare Vello
  • Set the start date for automatic messages
  • About SMS registration
  • Change the address of the Vello client portal
  • Download a QR code for client portal access
  • Get the sign-in link for the Vello client portal

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