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    ezyVet

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    Vello

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      Vello for practices

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        Getting started

        • Vello system requirements

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          Initial configuration

          • General steps to configure and prepare Vello

          • Set the start date for automatic messages

          • About SMS registration

          • Start SMS registration

          • Change the address of the Vello client portal

          • Download a QR code for client portal access

          • Get the sign-in link for the Vello client portal

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          Vello: What clients can see and use

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          Basic tasks

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        Reminders and messaging

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        Vello: Online access for clients

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        Recommended care

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        Configuration

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        Vello release notes

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      Vello for pet owners

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    ezyVet Scan

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    ezyVet Go

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    Vet Radar

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    ezyVet Data Lake

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    IDEXX SmartFlow

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    ezyVet Connect

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    Knowledge Center: New and published

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    Pilot features

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  7. Getting started
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  9. Initial configuration

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Initial configuration

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Set the start date for automatic messages

At the start date, Vello starts to send automatic message to clients (for example, medical service reminders and appointment reminders).

Important: Before the Vello start date, you must configure ezyVet to not automatically send messages (for example, medical service reminders). If ezyVet and Vello automatically send messages, clients will receive many messages with the same information.
To set the start date, do this procedure.
  1. Open Vello from ezyVet.
  2. Look for a box that shows The start date for your automated communications is set for.
    The box shows the start date for automatic messages. Vello automatically sets the start date to two days from today.
  3. To change the start date, select Update, then select the applicable date.
    Note: You can set the start date to the next day and to a maximum of two weeks from today.
The start date is set.
Start SMS registration for your practice.
Parent topic: Initial configuration
Related concepts
  • General steps to configure and prepare Vello
  • About SMS registration
Related tasks
  • Start SMS registration
  • Change the address of the Vello client portal
  • Download a QR code for client portal access
  • Get the sign-in link for the Vello client portal

Vello
Beginner

Last updated: February 12, 2025

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Related Articles:

  • Initial configuration
  • General steps to configure and prepare Vello
  • About SMS registration
  • Start SMS registration
  • Change the address of the Vello client portal
  • Download a QR code for client portal access
  • Get the sign-in link for the Vello client portal

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