VetConnect PLUS shows an error message when you share a diagnostic result to Vello
Do this troubleshooting if VetConnect PLUS shows There was an error sharing your results when you share a diagnostic result to Vello.
The Patient ID or the Client ID in VetConnect PLUS is different compared to ezyVet
- The Patient ID that VetConnect PLUS holds for the patient
- The Client ID that VetConnect PLUS holds for the client
If the data that Vello gets from VetConnect PLUS is different compared to ezyVet, Vello stops the share.For example, if a person did a manual change to the data in the Patient ID box or the Client ID box in VetConnect PLUS.
Find the correct data in ezyVet and enter it in VetConnect PLUS
A practice manager or a person with administrator permissions must do these steps.