Send diagnostic results to a client
After you use IDEXX VetConnect PLUS to send diagnostic results, clients can open them from an email or text message, or with the Vello client portal.
- Make sure that you have a VetConnect PLUS account
- Make sure that the ezyVet client contact record has an email address or mobile phone number
Note: This procedure sends a diagnostic result with a full set of diagnostic data. As an alternative, you can send a diagnostic result with a format that is easier for clients to read. For more information, refer to Send diagnostic results to a client (client-friendly summary).
- Select the share button.VetConnect PLUS shows a Share pane.
- Select Vello.VetConnect PLUS shows the file name of the PDF diagnostic result.
- Sends a text message or email message to the client that they can use to open the diagnostic result
- Makes the diagnostic result available to select and open in the client portal
- Makes a communication record in the applicable client contact record and patient record in ezyVet for staff to know that Vello sent the diagnostic result
Note: A communication record shows in the Communications tab of the patient record and in the Communications tab of the client contact record of the primary owner. If ezyVet cannot find the applicable patient record, ezyVet makes the communication record in the client contact record only.
Note: Diagnostic results that you shared before this function was available show in the client contact record only.