A duplicated patient record is a patient record that has the same name and settings of one other patient record. A practice manager can remove many duplicated patient records at the same time.

1. Select Admin.
   
2. In the settings list, select Integration.
   
3. Select Record Import/Export.
   
   Trouble: If ezyVet does not show the Record Import/Export command, make sure that your user account has the Administration > Product > Importer permission.
4. Select Patients.
   
5. Select Get CSV of Active Duplicate Records.
   
   ezyVet downloads a CSV file to your device. The CSV file has information about duplicated patient records. The information includes a From Animal ID column and a To Animal ID column that shows the IDs of each duplicated patient record.
6. Select Merge.
   
7. Select Get CSV Template.
   
   ezyVet downloads a CSV template file to your device. The CSV template file has information that will tell ezyVet about which records to keep and which records to disable.
8. Use a spreadsheet app to open the CSV file of step 5 and the CSV template file of step 7.
9. Use the information of the CSV file of step 5 to enter applicable information in the CSV template file of step 7.
   The table that follows shows each column name of the CSV template file and its function. Use the table to know which information to enter in the CSV template file.

   Column name	Function
   Record type	Enter Animal
   Record From ID	Enter the ID of the duplicated patient record that you want to disable.
   Record To ID	Enter the ID of the duplicated patient record that you want to keep.
   Job Status	Enter Queued Note: If you enter Queued, ezyVet automatically removes the duplicated patient records at the end of this procedure. As an alternative, you can enter Pending Approval. If you enter Pending Approval, ezyVet does not automatically remove the duplicated patient records. A practice manager must use the Jobs dashboard tab to complete the procedure.

10. Select Choose File, then select the completed CSV template file of step 9.
    
11. Select Merge records.