Mass Communications: Set the email address that your practice uses to receive client replies
When a client sends a reply to a Mass Communications email, the reply goes to the email address that you set.
Use an email address that:
- Staff members monitor regularly
- Accepts replies (for example, do not use a no-reply email address)
Note: Only customers that have access to the Email Filters (Mass Communications) beta feature can do this procedure. For more information, refer to Email filters for Mass Communications.
- In the left sidebar, select Mass Communications.Note: If the left sidebar is closed, select the mass communications button:
- Adjacent to Mass Communications, select the cog button.Vello shows a Mass communications settings dialog box.
- In the Reply-to email address box, enter the email address that you want to receive client replies to.
- Select Save.
- Mass Communications emails show the email address
- When a client replies to a Mass Communications email, the reply goes to the email address