Vello did not send a thank-you email
Thank-you email is not activated for the appointment type
Until a practice manager activates thank-you email for the applicable appointment type, Vello cannot send a thank-you email.
Activate thank-you email for the appointment type
A practice manager or a person with administrator permissions must do these steps.
- In the left sidebar, select Post-Appointment.Note: If the left sidebar is closed, select the post-appointment button:Vello shows a Post-Appointment screen. The screen includes a list of appointment types.
- Adjacent to the applicable appointment type, select Send.
- Select Publish Changes.
The applicable appointment has an incorrect appointment status in ezyVet
Until you change the appointment status for the applicable appointment in ezyVet, Vello cannot send a thank-you email.
Change the appointment status in ezyVet
Vello sends a thank-you email one day after you set the applicable appointment to one of these appointment statuses:
- Complete
- Departed