Use the Practice Settings screen to get access to practice information that Vello shows to clients. The practice information shows to clients in the Vello client portal and in automatic reminders and messages.
The practice information shown can include:
Practice name
Address
Phone number
Registered phone number that you use for Vello text messaging
The address of your practice's website
Your practice logo
Practice information shown in the Vello client portal
Your practice information shows in these areas of the Vello client portal:
The Practice screen
The My Practice section in the Home screen
In the Practice screen, your practice information includes links that clients can select to contact your practice or get more information. For example, to send a text message to your practice, a client selects the link shown in the Text section.
Figure 1. Practice screen of the Vello client portal
Practice information shown in automatic reminders and messages
This table shows the practice information that Vello shows in text message reminders and email message reminders:
Type of reminder or message
Practice information shown
Text message
The practice information shown can include:
Name
Phone number
Email message
The practice information shown can include:
Name
Address
Phone number
Email address
Practice logo
Changes to your practice information
You can make changes to some of your practice information. For example, you can:
Change your practice name
Change your practice address
Change your practice phone number
Change your practice email address
Add or change an address for your practice's website
To make changes, select Edit in the Practice Details section:
Note: You cannot make changes to:
Your practice's registered phone number that you use for Vello text messaging
Your practice's time zone
Note: Practice information changes that you make in Vello do not sync to your PIMS. As a result, you must also make the applicable changes directly in your PIMS.
Changes to your practice logo
In the Logo section of the Practice Settings screen, you can upload your practice logo:
As a result, the logo:
Shows adjacent to your practice information in the Vello client portal
Shows in automatic email reminders and messages
Shows in postcards that Vello sends for medical service reminders
Figure 2. Logo shown in the client portal Figure 3. Logo shown in an email message reminder
For best results, make sure that the logo image:
Uses PNG or JPG format
Has a file size of less than 5 MB
Has a transparent or solid background
Has no side that is more than 6000 px
Has one of these shapes and minimum dimensions:
Landscape: 200 px × 50 px
Portrait: 100 px × 200 px
Square: 200 px × 200 px
A square shape gives the best results.
Note: If the logo image is too small, Vello increases the size of the image. But if the logo then shows blurred, upload an image that has a higher resolution.
