When you try to pre-populate an inventory count, ezyVet shows a message and does not add line items
Condition
When you select Pre-populate in the Pre-populate this count panel, ezyVet shows a message and does not add line items. If ezyVet shows a message, do this troubleshooting. The message tells you the cause.
The inventory location has no products that ezyVet records in inventory
ezyVet shows No inventory-tracked items were found at this inventory location.
ezyVet adds only the products that it records in inventory. The inventory location has no applicable products or batches.
Make sure that the inventory location and the products are correct
The selected product group has no applicable products at the inventory location
ezyVet shows No inventory-tracked items in the selected product groups were found at this inventory location.
Select a different product group
- In the Pre-populate this count panel, clear each product group that you selected.
- Select the Select all check box, or select a different product group.
- Select Pre-populate.
The result is more than 5,000 line items
ezyVet shows Pre-populating would take this inventory count over its limit of 5000 lines. Nothing was added.
An inventory count can have a maximum of 5,000 line items. If the result is more than 5,000 line items, ezyVet does not add line items.
Select one product group at a time, or do more than one inventory count
- In the Pre-populate this count panel, clear the Select all check box.
- Select one product group.
- Select Pre-populate.
- To count the remaining products, make a different inventory count for the same inventory location. Then select each remaining product group.
The inventory count is approved or deactivated
ezyVet shows Items can only be added to an inventory count that has not been approved or disabled.
You cannot add line items to an approved or deactivated inventory count. It is possible that a different user approved or deactivated the inventory count.
Use a different inventory count
Make a new inventory count for the inventory location. For more information, refer to Do an inventory count. If the inventory count is deactivated and is necessary, refer to Activate a deactivated inventory count.
Your user account does not have access to the inventory location
ezyVet shows You do not have access to the location of this inventory count.
Your user account does not have access to the department or business unit of the inventory location.
Speak to your practice manager
Speak to your practice manager to get access to the applicable department or business unit.
Your user account does not have the applicable permission
ezyVet shows You do not have permission to edit inventory counts.
Speak to your practice manager
Speak to your practice manager to get the permission. For more information, refer to User account permissions for inventory counts.
ezyVet did not show the product group list
ezyVet shows Product groups could not be loaded, so only Select all is available. Close and reopen this panel to retry.
The problem is temporary.
Open the panel again
- Select Cancel to close the Pre-populate this count panel.
- Select Pre-populate count to open the panel again.
A general error occurred
ezyVet shows Items could not be added to the inventory count. Please try again.
Try again
- Select Pre-populate again.
- If ezyVet shows the message again, speak to ezyVet customer support.