When you try to clear an inventory count, ezyVet shows a message and does not remove the line items
Condition
When you select Clear in the Clear this count? pop-up window, ezyVet shows a message and does not remove the line items. If ezyVet shows a message, do this troubleshooting. The message tells you the cause.
The inventory count is approved or deactivated
ezyVet shows Items can only be cleared from an inventory count that has not been approved or disabled.
You cannot remove line items from an approved or deactivated inventory count. It is possible that a different user approved or deactivated the inventory count.
Use a different inventory count
If you count the inventory location again, make a new inventory count. For more information, refer to Do an inventory count.
Your user account does not have access to the inventory location
ezyVet shows You do not have access to the location of this inventory count.
Your user account does not have access to the department or business unit of the inventory location.
Speak to your practice manager
Speak to your practice manager to get access to the applicable department or business unit.
Your user account does not have the applicable permission
ezyVet shows You do not have permission to edit inventory counts.
Speak to your practice manager
Speak to your practice manager to get the permission. For more information, refer to User account permissions for inventory counts.
A general error occurred
ezyVet shows The inventory count could not be cleared. Please try again.
ezyVet removes all of the line items or none of them. If ezyVet shows the message, ezyVet did not remove line items.
Try again
- Select Clear count, then select Clear again.
- If ezyVet shows the message again, speak to ezyVet customer support.