ezyVet Knowledge Center

Get access to documentation, training, and other high-quality resources.

See all integrations

See all integrations Contents

About integrations

Payments

Windcave

Windcave refunds

Refund a Windcave payment

Diagnostic tests

Diagnostic imaging

Veterinary care

Controlled drugs

Insurance

Appointments and telemedicine

Client management

Product suppliers

Inventory management

Reporting

Refund a Windcave payment

You can use ezyVet to refund a Windcave payment.

Contact Windcave to make sure that you can refund payments with your Windcave payment methods.

To refund a payment, do this procedure.

Note: This procedure is applicable to:

Windcave remote payments
Windcave terminal payments
Windcave hosted payments

Note: If you refund a payment with this procedure, your inventory does not change. Use a credit note to put items back in your inventory when you do a refund.

Select Financial.
ezyVet shows the New Invoice screen.
Select Payments.
The left sidebar shows payment records of your ezyVet site.
In the left sidebar, find and select the applicable payment record.
ezyVet shows information about the payment.
Select Refund/Void.
ezyVet shows a Refund Payment dialog box.

Trouble: If the Refund/Void button shows dimmed, hover over it. ezyVet will show a message with information about why the button is not available.
In the Refund quantity box, enter the applicable quantity.
Select Refund.
- ezyVet shows a confirmation message.
- The Transactions section of the Transactions tab of the payment record shows the refund information:
Use the applicable Windcave payment method to give money back to the client.
Use your terminal to refund the money to the client's payment card.