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    Payments

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      PayJunction

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      Payment integrations: General troubleshooting

      • The Refund or Refund/Void button of a payment record is not available to select

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  5. Payment integrations: General troubleshooting

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Payment integrations: General troubleshooting

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The Refund or Refund/Void button of a payment record is not available to select

Payment record screens in ezyVet can show a Refund button or a Refund/Void button. If Refund or Refund/Void shows dimmed and you cannot select it, do this troubleshooting.

A condition of the payment prevents a refundCopy

Refunds are possible only if the payment has the correct condition. For example, you cannot refund a payment that is fully refunded.

Hover over the button to see troubleshooting informationCopy

If you hover over Refund or Refund/Void, ezyVet shows a message that you can use for troubleshooting. This example image shows a payment does not have an active integration associated to it message:
A payment does not have an active integration associated to it message
This example image shows a payment is already fully refunded message:
A payment is already fully refunded message
Parent topic: Payment integrations: General troubleshooting

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ON THIS PAGE

  • The Refund or Refund/Void button of a payment record is not available to select

    • A condition of the payment prevents a refund

    • Hover over the button to see troubleshooting information

Troubleshooting
ezyVet

Last updated: April 16, 2024

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Related Articles:

  • Payment integrations: General troubleshooting

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