The Refund or Refund/Void button of a payment record is not available to select
Payment record screens in ezyVet can show a Refund button or a Refund/Void button. If Refund or Refund/Void shows dimmed and you cannot select it, do this troubleshooting.
A condition of the payment prevents a refund
Refunds are possible only if the payment has the correct condition. For example, you cannot refund a payment that is fully refunded.
Hover over the button to see troubleshooting information
If you hover over Refund or
Refund/Void, ezyVet
shows a message that you can use for troubleshooting. This example image
shows a payment does not have an active integration associated to
it message:
This example image shows a payment is already fully refunded
message:
