If a payment is settled in PayJunction, you can refund the payment in ezyVet.

1. Select Financial.
   
   ezyVet shows the New Invoice screen.
2. Select Payments.
   
   The left sidebar shows payment records of your ezyVet site.
3. In the left sidebar, find and select the applicable payment record.
   ezyVet shows information about the payment.
4. Select Refund/Void.
   
   ezyVet shows a Refund Payment dialog box.
   Trouble: If the Refund/Void button shows dimmed, hover over it. ezyVet will show a message with information about why the button is not available.
5. In the Refund quantity box, enter the applicable quantity.
6. Select Refund.
   ezyVet shows a confirmation message.

The refund is completed. The Transactions section of the Transactions tab of the payment record shows the refund information.