ezyVet shows An unknown error has occured! when you try to email a clinical summary
The clinical summary includes a PDF file attachment that has a password
A clinical summary can include PDF file attachments (for example, a diagnostic result as a PDF document). If a PDF file attachment has a password that prevents access, ezyVet shows An unknown error has occured! error when you try to email the clinical summary.
Remove the file attachment
Replace the file attachment
The clinical summary includes a PDF file attachment that has a general problem
Some PDF file attachments can have a general problem. If a clinical summary includes a PDF attachment that has a general problem, ezyVet can show An unknown error has occured! when you try to email the clinical summary.