A diagnostic result has an incorrect patient
Diagnostic results show in the Diagnostic Result section of applicable ezyVet screens. Screens that show the Diagnostic Result section include:
- The Diagnostics tab of a patient record
- The Medical tab of a clinical record
- The Diagnostics tab of a client contact record
The Diagnostics dashboard tab
If a diagnostic result shows in a Diagnostic Result section that is not for the correct patient, do this troubleshooting.
Note: One cause of the problem is if a staff member selects the incorrect patient for a test that they completed with a diagnostics device.
Set the correct patient and other applicable information
- In the Diagnostic Result section in the applicable ezyVet screen, double-click the result entry.ezyVet shows a Diagnostic Result dialog box with information about the result.
- Select Update.ezyVet shows a confirmation message: