ezyVet shows an Open Purchase Orders error
when you try to disable a product record
Do this troubleshooting if ezyVet shows There are
Open Purchase Orders For this Product when you try to disable a
product:
Note:ezyVet shows the
number of the applicable purchase order in the error message (for
example, 1130004). The purchase order number is
important to know to complete the troubleshooting.
The product is in a purchase order that has the Received
status
A purchase order with the Received status:
Has an approved received inventory record with all of the necessary products
Does not have an approved received invoice record with all of the necessary products
A record for a product supplier invoice that is approved is necessary to complete the purchase order
and correct the problem.Figure 1. A purchase order record that shows
Received
Make and approve a record for the applicable product supplier invoice
A practice manager or a person with administrator permissions must do these steps.
Select Related Records.
Set Related Records to Purchase Orders.
ezyVet shows the purchase order records that have a relation to the product.
Double-click the purchase order that shows the same number that the
error message shows.
ezyVet shows the purchase order
record in a record tab:
In the Related Records section at the bottom of
the screen, double-click the applicable received inventory record.
ezyVet shows the received inventory
record in a record tab:
Select Receive Invoice.
ezyVet shows a Receive Invoice dialog box.
In the Invoice # box, enter the number of the
applicable product supplier invoice.
In the Date box, select the date of the
applicable product supplier invoice.
Select Receive Invoice.
ezyVet makes a record for the product supplier invoice
and shows it in a record tab:
Try to disable the product again.
The product is in a purchase order that has the Partially Received
status
A purchase order with the Partially Received status has an approved received inventory record that does not have all of the necessary products. To complete the purchase order and correct the problem, you must add the
remaining products to the approved received inventory record.Figure 2. A purchase order record that shows
PartiallyReceived
Make and approve a received inventory record for the remaining
products
A practice manager or a person with administrator permissions must do these steps.
Select Related Records.
Set Related Records to Purchase Orders.
ezyVet shows the purchase order records that have a relation to the product.
Double-click the purchase order that shows the same number that the
error message shows.
ezyVet shows the purchase order
record in a record tab:
Select Receive Inventory.
ezyVet shows a Receive Inventory dialog box.
In the Packing Slip # box, enter the packing
slip number of the packing slip that the supplier sent with the
products.
In the Date box, enter the date that your
organization received the product from the supplier.
Select Receive Inventory.
ezyVet shows a received inventory
record in a record tab:
Select Receive Toggle.
Select APPROVE.
ezyVet approves the received inventory record.
Select Receive Invoice.
ezyVet shows a Receive Invoice dialog box.
In the Invoice # box, enter the number of the
applicable product supplier invoice.
In the Date box, select the date of the
applicable product supplier invoice.
Select Receive Invoice.
ezyVet makes a record for the product supplier invoice and shows it in a record tab:
Select APPROVE.
ezyVet approves the received invoice.
Try to disable the product again.
Remove the remaining quantity of the product from the purchase order
Note: Use this method to correct the error if you
do not want the remaining quantity of the product in the purchase
order to increase the inventory level.
Note: This method is also applicable if the
product is in a purchase order that has the Sent status.
Select Related Records.
Set Related Records to Purchase Orders.
ezyVet shows the purchase order records that have a relation to the product.
Double-click the purchase order that shows the same number that the
error message shows.
ezyVet shows the purchase order
record in a record tab:
Select Cancel Remaining.
Note: If the Cancel Remaining button is not available, the purchase order does not have the remaining quantity of the product. The remaining quantity of the product is in a received inventory record.
ezyVet shows a warning message:
Select OK.
ezyVet:
Sets the Qty value of the remaining
products of the purchase order to 0
Sets the purchase order status to Completed
Note: The changes that ezyVet makes after you select
Cancel Remaining are permanent.
