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    Vello

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      Vello for practices

      • Recommended care

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Recommended care

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Recommended care scores

Recommended care scores help clients to quickly and easily know about standard of care for their pets. Care scores also help with better compliance for pet health.

Recommended care scores show in these locations in the Vello client portal:
  • In the Pet Information screen
  • In the home page
  • In the Recommended Care screen
Figure 1. Client portal: Locations of a recommended care score

Client portal: Locations of a recommended care score
Note: Recommended care scores are part of Vello's recommended care system.
Note: Recommended care scores are optional. And before Vello can show care scores, a practice manager must activate them.

Vello shows a recommended care score as a number between 1 and 100. To calculate the number, Vello uses the overdue medical services of a patient.

This table gives examples of care scores and how Vello calculates them:

Example care scoreHow Vello calculates the score
100No medical services are overdue. For example, if 12 medical services are applicable to a patient, a score of 100 identifies that all 12 medical services are completed.
50Half of the medical services are overdue. For example:
  1. 12 medical services are applicable to a patient
  2. Six of the medical services are overdue
  3. As a result, the care score is 50
8Almost all of the medical services are overdue. For example:
  1. 12 medical services are applicable to a patient
  2. 11 of the medical services are overdue
  3. As a result, the care score is 8

Vello shows a care score range with one of four possible colors. This table gives each range and the color shown:

Care score rangeColor
100Green
50 to 99Yellow
25 to 49Grey
0 to 24Brown
Parent topic: Vello for practices
Related concepts
  • About recommended care
Vello

Last updated: March 31, 2025

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Related Articles:

  • Vello for practices
  • About recommended care

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