Super user configuration
Super user configuration is the first component of optimal configuration. The configuration includes automatic appointment reminders, medical service reminders, and recommended diagnostic screening in appointment reminders. Practices with high use of the reminder features are super users and get the best outcomes with Vello.
Recommended super user configuration
This table shows the recommended configuration for super users:
| Feature | Recommendation | Configuration |
|---|---|---|
| Automatic appointment reminders | Activate appointment reminders for all applicable appointment types. | Activate automatic appointment reminders |
| Medical service reminders | Activate medical service reminders for all applicable services. | Activate medical service reminders |
| Intervals for appointment reminders | Set three intervals and configure Vello to send appointment reminders in text and email. Note: If you cannot configure three intervals for your practice, configure a minimum of two intervals. | Set the interval and method that Vello uses to send appointment reminders |
| Intervals for medical service reminders | Set three intervals and configure Vello to send medical service reminders in text and email. Note: If you cannot configure three intervals for your practice, configure a minimum of two intervals. | Set the intervals and methods that Vello uses to send medical service reminders |
| Recommended diagnostic screening | Include recommended diagnostic screening in appointment reminders for all applicable appointment types. | Include recommended diagnostic screening in appointment reminders |
| Fecal sample checklist | Include a fecal sample checklist in appointment reminders for all applicable appointment types. | Include a fecal sample checklist in appointment reminders |
Value of appointment reminders and medical service reminders
- Clients make more appointments with your practice
- Pets get the necessary care on time
Automatic appointment reminders help clients to remember their appointment and prepare for it. Automatic appointment reminders also make it easier for your staff to do less manual work because there is a decrease in phone calls and missed appointments.
Value of intervals and methods configuration for reminders
Some clients read a text message first. Other clients use email to read the appointment information again at a subsequent time. With text message and email together, more clients see the reminders and go to their appointments.
Value of recommended diagnostic screening in appointment reminders
When you configure Vello to include diagnostic screening information in appointment reminders, clients receive information about the value of preventive care before they come to your practice. And fecal sample checklist gives the client instructions to collect a fecal sample.