About optimal configuration
Optimal configuration is the recommended combination of Vello features. Optimal configuration is recommended as the standard setup for each practice because the features increase visits and diagnostic compliance.
- Clients complete more visits
- Clients agree to more diagnostic tests
- Clients are prepared when they come to your practice
- Staff do less manual work, because there is a decrease in phone calls and missed appointments
- More information about the three components of optimal configuration
- Links to the applicable documentation for each component
| Component | More information | Documentation |
|---|---|---|
| Super user configuration | A practice that has a super user configuration has a high use of:
| Super user configuration |
| Best practices | A practice that uses best practices configures:
| Best practices |
| Satisfaction drivers | A practice that uses satisfaction drivers configures:
| Satisfaction drivers |
As an example of the value of optimal configuration, this table shows the increases for Vello practices and for super users:
| Measurement | Vello practices² | Super users¹ |
|---|---|---|
| Wellness visit volume | +4.3% | +6.9% |
| Wellness visit revenue | +5.4%¹ | +6.0% |
| Visits that include diagnostic tests | +7.1% | +8.3% |
| Diagnostic revenue | +8.2%¹ | +10% |
Practices get an average of $2,240 more wellness and diagnostic revenue for each month.² After the cost of the subscription, the average increase is approximately $1,991 for each month.² In the first 60 days, many practices get more revenue than the cost of the subscription.²
References
¹ Data on file at IDEXX Laboratories, Inc., Westbrook, Maine, USA. Data represents practices with high utilization of appointment reminders and medical service reminders (900+ practice sample).
² Data on file at IDEXX Laboratories, Inc., Westbrook, Maine, USA. Data represents a net increase (3–12 months) pre/post Vello enrollment, inclusive of industry benchmarks, n=956. Individual results will vary.